Professional managers know their own performance depends on
how well their employees perform. They also understand that
performance begins with training.
It is critical to have highly trained employees in the correct
jobs. Once this is achieved, the supervisor can concentrate
on motivating and supporting them to achieve extraordinary
Poor managers find excuses to not train, such as too few
people or not enough time. Good managers realize there isn’t
much choice. You either train or fail.
Successful managers blend their training with education and
on the job learning. There is an enormous amount of expertise
in every company. There is often no reason or need to bring
in outside expertise, at least until all of the knowledge
within has been tapped and shared.