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Professional managers know their own performance depends on how well their employees perform. They also understand that performance begins with training.

It is critical to have highly trained employees in the correct jobs. Once this is achieved, the supervisor can concentrate on motivating and supporting them to achieve extraordinary results.

Poor managers find excuses to not train, such as too few people or not enough time. Good managers realize there isn’t much choice. You either train or fail.

Successful managers blend their training with education and on the job learning. There is an enormous amount of expertise in every company. There is often no reason or need to bring in outside expertise, at least until all of the knowledge within has been tapped and shared.